GDPR
Statement Of Disclosure Of Interests General Data Regulations (GDPR) - 25th May 2018
This information covers GDPR and demonstrates how H Bates Funeral Directors is dealing with the
new legislation and understanding your personal data preferences. When making funeral
arrangements or placing a monumental order you will be asked a series of questions, your consent
must be freely given, specific, informed and unambiguous. Please ask if you are unsure of anything,
as it is very important to us to understand your preferences regarding your personal data and
retention of personal data
1:
The business of H Bates Funeral Director is solely owned by Sylvia Tomlinson .
2:
There is no business or material financial interest in any price comparison website.
3: a:
There has been no material charitable donation to any third party b: There has been no
charitable contribution or payment of gratuity to any third party c: There has been no material form of
payment to any third party that does not relate to a cost incurred or a service provided by the third
party on behalf of or to Sylvia Tomlinson funeral director.
Privacy Policy 2021
How we obtain your personal data.
Information provided by you provide us with personal data either on your funeral arrangement forms,
pre-paid funeral plan documents, headstone application forms, and floral tribute orders, in person, via
our website or over the telephone. This includes your name, address, email, occupation, telephone
number, your funeral wishes and relationship to the deceased, details of headstone application
instructions and your preferred payment details. We use this information to manage and administer
the funeral arrangement, pre-paid funeral plans, monumental orders and floral tribute orders. We may
also keep information contained in any correspondence you may have with us by post or by email.
We may obtain sensitive information from you, your family or other contact. The provision of this
personal data is essential for us in carrying out your instructions. This means that the legal basis of
our holding your personal data is for the performance of a contract. You may provide us with
information about your relatives, friends & contacts. You must have their permission to pass us their
data details.
Information about cookies
A cookie is a small text file stored on your browser. We do not use any information retained for
marketing purposes. Sharing information We will keep information about you confidential and we will
from time to time share your personal data for the purpose of audit, compliance, administration and
management of your contract with us. We will only disclose your information with other third parties
with your express consent with the exception of the following:- Categories of third parties • Insurance
companies, loss assessors, regulatory authorities and other fraud prevention agencies. • Any mailing
or printing agents, contractors and advisors that provide a service to us or act as our agent on the
understanding that they keep the information confidential. • Anyone to whom we may transfer our
rights and duties under any agreement we have with you. • Any legal or crime prevention agencies
and / or to satisfy any regulatory request if we have a duty to do so if the law allows us to do so.
Transfer of your personal data outside of the European Economic Area (EEA) We do not currently
need transfer your personal data outside the EEA.
How long do we keep this information about you?
We keep information in line with the retention policy. These retention periods are in line with the
length of time we need to keep your personal information in order to manage and administer your
contract with us. Your consent choice is also very important to us and will always be considered. We
also consider our need to meet any legal, statutory and regulatory obligations. These reasons may
vary from one piece of information to another. You will be given a free choice of how long we hold
some of this information to also meet your expectations of us as a community funeral director. Data
subject rights Subject access requests The GDPR grants you the right to particular data we hold
about you. This is referred to as a subject access request. We shall respond promptly, and certainly
within one month from the point of receiving the request and all necessary information from you.
Ourformal response shall include details of the personal data we hold, including the following:-
• Sources from which we acquired the information
• The purpose for processing the information; and
• Persons or entitles with whom we are sharing the information Right to rectification You have the right to obtain from us the rectification of inaccurate personal data we hold concerning you, including incomplete
data completed.
Right to erasure You shall have the right to obtain from us erasure of personal data
concerning you without undue delay. Right to restriction of processing Subject to exemptions, you
shall have the right to obtain from us restriction of processing where one of the following applies:-
• The accuracy of the personal data is contested by you and is restricted until the accuracy is verified.
• The processing us unlawful and you oppose the erasure of personal data and instead request the
restriction of its use.
• We no longer need the personal data, but it is required by you, for the establishment, exercise or
defence of legal claims.
• You have objected to processing of your personal data pending the verification of whether there are
legitimate grounds for us to override these objections. Notification obligation regarding rectification or
erasure of personal data or restriction of processing We shall communicate any rectification or
erasure of personal data or restriction of processing as detailed above to each recipient to whom the
personal data has been disclosed unless this proves impossible or involves disproportionate effort.
We shall provide you details of those recipients if you request it.
Right to data portability.
You, the data subject, shall have the right to receive your personal date, which you have provided to
us, is a structured, commonly used and machine-readable format and have the right to transmit this
data to another controller, without hindrance from us. Right to object You shall have the right to
object, on grounds relating to your particular situation, at any time to the processing of personal data
concerning you, including any personal profiling; unless this relates to processing that is necessary for
the performance of a task carried out in the public interest or an exercise of official authority vested in
us. We shall no longer process the personal data unless we can demonstrate compelling legitimate
grounds for the processing, which overrides the interest, rights and freedoms of you, for the
establishment, exercise or defence of legal claims. Right to not be subject to decisions based solely
on automated processing We do not carry out automated processing. Invoking your right If you would
like to invoke any of the above data subject rights with us, please write to H Bates Funeral Directors,
fountains Chapel Of Rest, 10a Fountain Street Queensbury, Bradford, BD13 2PL.
Accuracy of information
In order to provide the highest level of customer service possible we need to keep accurate personal
data about you. We take reasonable steps to ensure the accuracy of any personal data or sensitive
information we obtain. We ensure that the source of any personal data or sensitive information is
clear and we carefully consider any challenges to the accuracy of the information. We also consider
when it is necessary to update the information and you can help us by informing us of when these
changes occur. Important information Questions and queries If you have any questions or queries
which are not answered by the Private Policy or have any potential concerns about how we hold data
please write. Policy changes This Privacy Policy is reviewed regularly. We reserve the right to make
changes and amend this Policy from time to time. However, we will not significantly change how we
use information you have already given us without your prior agreement. If you have a complaint If
you have a complaint regarding the use of your personal data or sensitive information then please
contact us in writing to H Bates , Fountains Chapel Of Rest ,Fountain Street, Queensbury, BD13 2PL.
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to
Information Commissioner’s Office. You have a right to appoint a third party to lodge the complaint on
your behalf and exercise your right to seek compensation.
Our contact details
Address
H Bates Funeral Directors & Monumental Masons
The Fountains Private Chapel, Fountain Street,
Queensbury, Bradford BD13 2PL
Phone
01274 880 244
(Bradford)
01422 244 462 (Halifax)
Email
Business Hours
- Mon - Sun
- Open 24 hours