"Many many thanks to Sylvia and the whole team at H.Bates, mum had prearranged her funeral with Sylvia. We flew in from the States for mum's funeral and met with Sylvia, she was very helpful and understanding to all our needs. I was leaving the UK 5 days after the funeral and wished to scatter part of my mum's ashes in the dales (she loved this place) and the remainder to be brought back to the States. 20 hours after the funeral Sylvia called to say the ashes, cherished memories book (this was done beautifully) and certificate to take the ashes out of the country were ready for pick up. The whole team went above and beyond, including Pastor Malcolm Neale who did a beautiful job of mum's celebration of life. Thank you for all you did for mum"
"Hi Sylvia, just a quick email to say thank you on behalf of myself, mum and sisters for such a fantastic service on Friday. It was a brilliantly organised send off for my dad and both ourselves and many of the guests spoke very positively …"
"Thank you Sylvia for the care and empathy shown by you and your colleagues, particularly Robert, at a time when our world was broken. Thank you"