"I have recently found myself in the position of arranging my mother's funeral as it was just too much for other family members to deal with at the time. We can't express enough gratitude for the care and dignity that Sylvia and her team gave my mum and my family at this very difficult time. Everything was organised to perfection giving my mum the most perfect farewell. Sylvia and her team were very kind and considerate and nothing was ever too much for her no matter what time of day it was. We as a family will be forever grateful for her service. I would highly recommend H Bates to anyone who is unfortunate enough to have to arrange a funeral as she made a very difficult time that little bit easier. Also the remembrance booklet given to my dad was a beautiful touch and something to treasure."
"I recently found I had to arrange my dad's funeral. H Bates was recommended by a few people. I rang and spoke to Sylvia who was absolutely amazing she took so much pressure from me and my mum and was patient with our outburst of tears and breakdowns. I can't thank H Bates enough for helping at our hardest time and delivering us the most perfect arrangement for the most amazing man. My 9 year old son was close to his grandad and wanted to be at the funeral Sylvia had said if it got too much she'd be there to take him out and have crayons for him. What an amazing service. Thank you to H Bates for everything, really appreciated."
"I would really like to thank H Bates Funeral Directors for their excellent organisation of my late aunt's funeral. Sylvia was particularly helpful in supporting me to express the families wishes in a thoughtful and dignified way and took care of every aspect of the arrangements. The attention to detail and kindness shown by Sylvia ensured that our aunt had a dignified 'send off'. Many thanks."